@import 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10px;font-size:12px;display:inline-flex}.filter-chip:hover{border-color:var(--border-strong)}.filter-chip.active{background:var(--accent-subtle);border-color:var(--accent-border);color:var(--accent-hover)}[data-theme=dark] .filter-chip.active{color:var(--violet-300)}.filter-chip .x{color:var(--text-subtle);margin-left:2px}.filter-chip .x:hover{color:var(--text)}.skeleton{background:linear-gradient(90deg, var(--bg-hover) 0%, var(--bg-active) 50%, var(--bg-hover) 100%);border-radius:var(--radius-sm);background-size:200% 100%;animation:1.6s ease-in-out infinite skeleton}@keyframes skeleton{0%{background-position:200% 0}to{background-position:-200% 0}}.mobile-nav,.mobile-fab{display:none}@media (width<=768px){.app{grid-template-rows:1fr;grid-template-columns:1fr}.sidebar{display:none}.main-content{padding:16px;padding-bottom:calc(var(--mobile-nav-h) + 24px)}.header{padding:0 14px}.mobile-nav{height:var(--mobile-nav-h);background:var(--bg-elevated);border-top:1px solid var(--border);padding:0 4px;padding-bottom:env(safe-area-inset-bottom);z-index:30;-webkit-backdrop-filter:blur(12px);grid-template-columns:repeat(5,1fr);display:grid;position:fixed;bottom:0;left:0;right:0}.mobile-nav-item{color:var(--text-muted);border-radius:var(--radius-sm);transition:color var(--dur-fast);flex-direction:column;justify-content:center;align-items:center;gap:2px;padding:6px 4px;font-size:10px;font-weight:500;display:flex}.mobile-nav-item.active{color:var(--accent)}.mobile-nav-item .nav-icon{width:20px;height:20px}.mobile-fab{bottom:calc(var(--mobile-nav-h) + 16px + env(safe-area-inset-bottom));background:var(--accent);color:#fff;z-index:25;width:52px;height:52px;transition:transform var(--dur) var(--ease-spring);border-radius:50%;place-items:center;display:grid;position:fixed;right:16px;box-shadow:0 8px 20px #7c3aed59,0 2px 6px #0000001a}.mobile-fab:active{transform:scale(.94)}.board{grid-template-columns:1fr;gap:10px}.column{max-height:none}.btn{height:36px;padding:0 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